Isler Infra India Private Limited (“Isler” or “We” or “Our” or “Us”) is engaged in the business of manufacturing and supplying a broad range of home appliances to major brands in India. Through our website, https://islerindia.com (“Website”), we allow visitors (“Customer” or “you” or “your”) to visit, access, and view detailed product information on kitchen appliances such as kitchen chimneys, built-in hobs, and hobtops (“Products”), and contact us through our contact form for enquiries about our products and services (“Services”).

This Policy outlines our practices related to the Personal Information (as defined here) that Customers like you provide to us and that we collect during your visits and interactions on our Website. It explains how we collect, use, hold, transfer, and process this information. We are committed to protecting your Personal Information and respecting your privacy.

By using our Website, availing Services, or providing your Personal Information, you confirm that you have the capacity to enter into legally binding contracts as per applicable laws, and that you have read, understood, and agreed to our privacy practices outlined in this Policy, consenting to the described processing activities.

For the purposes of this Policy, the following capitalized terms shall have the meaning assigned to them below:

“Personal Information” with reference to any natural person, means any information that relates to such person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying that person.

Important: Any information that is freely available or accessible in the public domain or information which can be obtained by a governmental agency by exercise of its executive, legislative or judicial power is excluded from the definition of Personal Information.

When you use our Services such as filling out forms, registering a product, requesting support, or participating in feedback surveys, we may collect the following types of information:

• Account Information: Your name, email address, address, and phone number.
• Behavioral Information: The frequency of your visits to our Website.
• Transactional Information: Your purchases, transaction information, your orders and transactions including incomplete or failed transactions, details of Products purchased, shipping details, your purchase preferences based on the information shared with us, and offers and discounts you have availed of as shared by you through the contact form. Transactional information gathered by us may be stored on servers, log files and any other storage system owned by any of us or by third parties.
• Other Information: Your reviews, feedback and opinions about our Products and Services.
• Automated Acquisition:
  • Device Specifications: Interactions with our Products yield automatic data collection such as device identifiers (MAC addresses, IP addresses), operating system info, app versions, notification IDs, diagnostic logs, and network information.
  • Usage Metrics: Data on site visits, clicks, downloads, message exchanges, and other engagement.
  • Log Data: System and anomaly logs of Website usage.
  • Cookie Management and Communication Preferences: Use of cookies and similar technologies to enhance Website performance and user experience; opt-out options are available but may limit functionality.

This information helps us provide personalized support, process your requests quickly, send relevant service information, or inform you about new Products and offers.

We rely on the accuracy of Personal Information you provide and other data we automatically collect during your use of our Website or Services.

Your acceptance of this Policy constitutes your express consent to us collecting, storing, processing, using, disclosing, and sharing your Personal Information with our affiliates and/or third parties globally as legally required for the purposes specified herein.

You may choose to not provide some or all Personal Information, but note this may limit your access to some Services or Website features.

We use the Personal Information collected from you through the Website and otherwise, for various purposes including, inter alia:

• Where necessary for us to comply with our legal/ regulatory obligations;
• Where necessary for us to provide Services and to operate our business, including but limited to:
  • Improve our Services, applications, if any, and how we operate our business;
  • Understand and enhance your experience while using our Services;
  • Personalise Products or Services and make recommendations;
  • Provide and deliver Products and Services you request;
  • Provide customer support and respond to your requests, comments, and enquiries;
  • Internal training and quality control purposes; and
  • Create and manage customer accounts on our systems.
• For invoicing, technical notices, updates, security alerts and support and administrative messages;
• For analysing the use of our resources, troubleshooting problems and other internal business purposes and services, including without limitation, warehousing services, IT support services, and data analysis services;
• For research, analysing data, tracking trends, building algorithms, creating databases for rating systems, recommendations engines and related purposes;
• To process and fulfil your request for Services, respond to any queries or grievances that you may have and to communicate information to you including in relation to your inquiries about the Services offered;
• To comply with health and safety obligations, and maintain security;
• For non-targeting reasons such as compliance market research, determining footfall on the Website;
• We may use your past interactions with Isler including product registrations, support requests, or browsing history to respond to your queries. This may involve profiling through automated systems to understand your preferences and optimize our communication and marketing strategies.
• We may process your Personal Information without your knowledge or consent where required by applicable law or regulation for the purposes of verification of identity or for prevention, detection, or investigation, including of cyber incidents, and prosecution for offences;
• Protect, investigate, and deter against fraudulent, unauthorised, or illegal activity;
• Protecting you, other Customers, employees and our business against, and preventing, harm of any kind, financial loss and other legal or information security risks; and
• To share or transfer your Personal Information to an affiliate, our vendors or service providers or other third parties, for the purposes specified in this Policy including to:
  • perform any Services or processing on our behalf;
  • give effect to any services that we avail from our affiliates or vendors.

We collect Personal Information in the following ways:

• (a) Information you give us: We receive and store your Personal Information as provided by you in reference to your visit or access on our Website.
• (b) E-mail communications: When you open e-mails from us or click on a link in the e-mails such as marketing emails, we collect information such as read-receipt, duration of visit to any web links therein. You can choose not to receive marketing emails from us by clicking on the unsubscribe link in any marketing email.
• (c) We may combine your Personal Information with information collected from tracking technologies and aggregate it with information collected from other Customers using our Service(s) to attempt to provide you with the Services and a better experience with the Service(s). You understand, agree and acknowledge that our collection, storage and processing of your Personal Information is for a lawful purpose connected with the functioning of the Service(s). You hereby consent to the collection, storage, use, disclosure, transfer, processing of the Personal Information for the purposes set out herein.
• (d) Information from other sources: We may obtain Personal Information from other sources. We may also receive and store certain types of Personal Information when you interact with third-party websites, which provide you access to our Services or with whom we have a specific arrangement for provision of certain services.
• (e) Information from affiliates: We may obtain Personal Information previously shared with any of our affiliates and if such information is Personal Information, the affiliate will only share such information with us with your consent.
• (f) Our Website may include embedded YouTube videos or third-party plugins. These features are only activated when you interact with them. Upon activation, third-party platforms like YouTube may collect information about your device and interaction. We do not control data processing by these third-party services.

We may collect your Personal Information in several ways from your use of our Services. For instance: (a) when you register any query with us in relation to our Products; (b) when you complete surveys conducted by or for us; (c) when you elect to receive any communications (including promotional offers) from us; (d) from the information gathered by your visit to our Website or any other platform. We request you not to provide Personal Information about any other person unless you are authorized or required to do so under a contractual obligation or applicable law.

The Services are not intended for Customers under the age of 18 (“Permissible Age”). We do not knowingly collect any Personal Information from Customers or market to or solicit information from anyone under the Permissible Age. If we become aware that a person submitting Personal Information is under the Permissible Age, we will delete the account and any related information as soon as possible. For Services involving the sale of alcohol or tobacco, the legal age as prescribed by the respective state where the sale is conducted will be considered as the Permissible Age for accessing such Services.

If you are a parent or guardian and discover that your child under the Permissible Age has accessed the Services and/or provided us with Personal Information, then you may contact the Grievance Redressal Officer as per Clause 15 below and request that we delete the relevant Personal Information from our systems.

1. Subject to applicable law, we (or any person on our behalf) may at our sole discretion, transfer your Personal Information to any other body corporate (as defined under the IT Act) or a person in India, or located in any country. When your Personal Information is transferred, we will require that the transferee entity complies with the terms of this Policy and applicable data privacy laws.
2. You also acknowledge that, due to the interconnected nature of our business operations, we (Isler and affiliates including any successor entity) may require to share your Personal Information amongst each other, as required, for the purposes mentioned in this Policy, including for marketing and promotional communications from our affiliates.
3. Personal Information held by us may be disclosed, inter alia, to the following third parties for the purposes specified in this Policy or our other policies or as required or permitted under applicable law:
   • We may share your Personal Information to complete any transaction or provide any product or service you have requested from third-party service providers/vendors in order to fulfill such transaction. We also share your Personal Information with vendors working on our behalf.
   • We may employ other companies and individuals to perform function(s) on our behalf. The functions include fulfilling orders for products or services, sending e-mail, removing repetitive information from customer lists, providing marketing and advertising assistance, processing payments, and providing customer service.
   • Our other branches or businesses, or our group companies or affiliates;
   • Any other person under a duty of confidentiality to us, which has undertaken to keep such information confidential, including with credit rating agencies, fraud prevention agencies, regulatory or governmental authorities and courts and law enforcement agencies.
4. Business Transfers: As we continue to develop our business, we might sell or buy subsidiaries or business units. We may also transfer your Personal Information to a potential buyer, acquirer, transferee, assignee, merger partner or their advisors in connection with a sale, transfer, merger, consolidation or purchase of some or more of our assets or businesses or in exploration of such a transaction, as well as any restructuring or rearrangement of our operations and business.
5. Protecting Isler: We may share Personal Information when we believe that disclosure is reasonably necessary (a) to comply with a law, regulation or compulsory legal request; (b) to protect us or an affiliate’s intellectual property rights; (c) to protect us against harm or financial loss; (d) when we believe disclosure is necessary to protect individuals’ vital interests; and/or (e) in connection with an investigation of suspected or actual fraudulent or illegal activity. This may include exchanging Personal Information with other companies and organizations for fraud protection, risk management and dispute resolution.
6. Third Parties: We may also share your Personal Information with other third parties where you request or authorize us to do so.
7. We may transfer your Personal Information to recipients in India, where we are headquartered, and other countries. These countries may not have the same level of data protection laws as the country in which you initially provided the information. If we transfer your Personal Information to other countries, we will protect that information as described in this Policy, as disclosed to you at the time of data collection or as described in our program-specific privacy policy.

(h) Analytics And Tailored Advertising:
To better understand your use of our Services, we may use third-party web analytics tools. These tools collect and analyse information provided by you to evaluate your use of the Services, improve our offerings, and promote our Products and Services.

We will use technical and organizational measures to safeguard your Personal Information, including measures to deal with any suspected data breach. We store your Personal Information on secure servers. If you suspect any misuse, loss or unauthorised access to your Personal Information, please let us know immediately by contacting us vide the details mentioned in Clause 15.

We retain your Personal Information for as long as necessary for the purposes laid out in this Policy, unless a longer period is permitted or necessary under law. Once the purpose is met or the applicable retention period expires, your Personal Information will be deleted or anonymized in accordance with our data retention policies.

However, in compliance with legal and regulatory requirements, certain data may be retained on backup or archival media for limited purposes such as audits, legal obligations, tax or regulatory compliance. This data will be securely handled and stored, and will only be used for these specific lawful purposes.

1. You may be entitled to the following rights in relation to your Personal Information:
   • 
     (i) Right to Confirmation and Access.

     You may ask us to confirm what Personal Information we hold about you at any time.

   • 
     (ii) Right to Rectification.

     You have the right to request that we rectify any inaccurate or incomplete Personal Information that we hold about you and/or right to get the Personal Information updated or corrected, including by means of providing a supplementary statement. It is important that the information we hold about you is accurate and current. Please keep us informed if your Personal Information changes during the period for which we hold it.

   • 
     (iii) Right to Withdraw Consent.

     Where we have obtained your consent to process your Personal Information for certain activities, you may withdraw this consent at any time and we will cease to carry out that particular activity that you previously consented to unless we consider that there is an alternative and strong compelling legal basis to justify our continued processing of your Personal Information for this purpose.

   • 
     (iv) Right to Erasure.

     You have the right to request that we “erase” your Personal Information, in certain circumstances.

2. To get in touch with us about these rights, promotional communications or to request to review, update, or delete your Personal Information or to otherwise reach us, please submit a request by e-mailing us at info@islerindia.com. We will respond to your request within 30 days.

If any court or competent authority finds that any provision of this Policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Policy will not be affected.

To the extent you avail our Services through websites of third parties, you acknowledge and agree that we are not responsible for any collection or disclosure of your Personal Information by them. Please note that such applications or websites may have their own privacy policies governing the collection, storage, retention and disclosure of your information that you may be subject to. We recommend that you exercise reasonable diligence, as you would in traditional offline channels and practice judgment and common sense before committing to any transaction or exchange of information, including but not limited to reviewing the third-party website or application’s privacy policy.

We reserve the right to amend or update this Policy at any time to comply with changes in applicable laws, regulations, or business requirements. Any changes will be effective immediately after posting the revised Policy on our Website. Your continued use of the Website or Services after such posting constitutes your acceptance of the updated terms.

We encourage you to review the Privacy Policy regularly to stay informed about how we protect your information.

In order to address any discrepancies and/or grievances that you may have in relation to this Policy, there is a designated “Grievance Redressal Officer”, whose name and contact details are as below:

Tanisha Sarawgi

Address: Plot No. 81, Ecotech 10,
Greater Noida, Uttar Pradesh 203202

Tel: +91 97177 37964

Email: info@islerindia.com

(a) Disclaimer: We cannot ensure that your Personal Information will never be disclosed in ways not described in this Policy. Therefore, although we are committed to protecting your privacy, we do not promise, and you should not expect, that your Personal Information or private communications will always remain private. As a Customer of our Services, you understand and agree that you assume all responsibility and risk for your use of the Services, the internet generally, and the information you post or access and for your conduct.

(b) Governing Law and Jurisdiction: This Policy shall be governed by the laws of India as applicable between residents of India without regard to any principles of conflict of laws. Any and all disputes arising hereunder shall be subject to the exclusive jurisdiction of the courts at Bengaluru, Karnataka.

(a) By consenting to this Policy, you hereby provide your express and explicit consent to the aforesaid collection, transmission, publication, storage, retention, and any other usage of Personal Information by Isler as per this Policy and as may be notified to you, from time to time. In case you do not consent to any of the usage, transmission, processing, and/or publication of your Personal Information as detailed hereinabove, you may opt to not accept this Policy.

(b) In the event of any changes in applicable data protection laws in India, including the implementation of the Digital Personal Data Protection Act, 2023 and/or rules thereunder, you expressly consent to the Isler’s continued use, storage, collection and disclosure of your Personal Information. You agree to provide such additional consents and approvals, in the format and manner requested by us. If you choose not to provide such additional consents and approvals, we may be need to modify the terms of our Services or discontinue providing them to you.